The CCOF process dramatically cuts down on the administrative costs associated with the billing process. Ultimately, this eliminates the need for our office to generate, place stamps on, and mail multiple statements to each patient; this frees up our administrative staff to tend to patient needs. Beside the benefits a patient receives from available administrative staff to meet their needs, CCOF eliminates the need to write out a check, place a stamp, and mail the statement back to us. If you receive your statement and don’t want to make any changes, just hold onto the statement for your records and your card will be charged two weeks later. Click here to read more.
When we receive the EOB, we will enter this information into our system. If your total amount owed is $25 or less, we will process the payment on your card on file. If it is over $25, we will send out a statement showing your total responsibility—this is the only statement that will be sent. If you would prefer to use another card, make a cash or check payment, or break the balance down into multiple payments, you have the opportunity to simply send a check or to call our billing office at (760) 573-4411 to make arrangements at that time. Unless you have made other arrangements as just detailed, two weeks later we will run the statement amount on the card on file. If your payment is declined, a $35 declined payment fee will be applied and we give you a courtesy call to let you know. If we do not hear back from you within the week, a final warning message will be sent. A week later your account will be sent to collections. Nothing is changing about how much you pay. We bill your insurance company for you, and we have contracts with most insurance companies that help to get you the best possible coverage for your care.